These terms and conditions (“Terms”) govern the booking and reservation of hotel accommodations at Siolim House (“Hotel”) in Siolim, Goa, India through the website www.SiolimHouse.com (“Website”). By making a reservation through the Website, you (“Customer” or “Guest”) agree to be bound by these Terms. Please read them carefully.
Reservation and Confirmation1.1. Availability and Rates: The availability of hotel rooms and rates displayed on the Website are provided for informational purposes and are subject to change without notice. Only confirmed reservations will be guaranteed.
1.2. Booking Process: To make a reservation, Customers must provide accurate and complete information through the online booking system on the Website. The reservation is considered confirmed upon completion of the booking process and receipt of the applicable payment.
1.3. Guest Information: Customers must provide accurate and up-to-date guest information, including name, contact details, and any special requests or requirements.
Payment2.1. Reservation Deposit: Customers may be required to provide a reservation deposit or prepayment at the time of booking. The amount and payment terms will be specified during the reservation process.
2.2. Payment Methods: The Website accepts payment by credit card or other forms of payment as specified. Customers must provide valid payment information and authorize the payment for the reservation.
2.3. Currency and Taxes: All rates and charges are stated in the local currency and are subject to applicable taxes, unless otherwise indicated.
Cancellation and Modification3.1. Cancellation Policy: Customers may cancel their reservation subject to the cancellation policy specified during the booking process. Cancellation fees or penalties may apply, and refunds, if applicable, will be processed in accordance with the policy.
3.2. Modification: Customers may request modifications to their reservation subject to availability and the Hotel’s approval. Additional charges or fees may apply for modifications, such as changes in the duration of stay or room type.
Check-In and Check-Out4.1. Check-In: Standard check-in time is [insert time], and guests must present a valid identification document upon arrival. Early check-in may be accommodated subject to availability and the Hotel’s discretion.
4.2. Check-Out: Standard check-out time is [insert time]. Late check-out may be available upon request, subject to availability and additional charges.
Guest Responsibilities and Conduct5.1. Age Requirement: Guests must be at least 18 years old to make a reservation and check-in at the Hotel. Minors must be accompanied by an adult.
5.2. Conduct: Guests are expected to behave in a respectful and responsible manner, follow the Hotel’s rules and policies, and not cause disturbance or inconvenience to other guests or Hotel staff. The Hotel reserves the right to refuse service, terminate a reservation, or remove guests who violate these requirements without refund.
Limitation of Liability6.1. Disclaimer: The Hotel is not liable for any loss, damage, injury, or inconvenience arising from the use of the Website, reservation process, stay at the Hotel, or any facilities or services provided, except to the extent caused by the Hotel’s negligence or willful misconduct.
Governing Law and Jurisdiction7.1. These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms, the Website, or the Hotel’s services shall be subject to the exclusive jurisdiction of the courts located in Goa, India.
Severability8.1. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Changes to the Terms9.1. The Hotel reserves the right to modify or update these Terms at any time without prior notice. Customers are responsible for regularly reviewing the Terms posted on the Website.
By making a reservation through the Website, you acknowledge and agree to abide by these Terms and any additional terms and conditions provided by the Hotel. If you do not agree with any part of these Terms, please refrain from using the Website or making a reservation.
Questions or complaints regarding our website may be directed to Siolim House by email. A member of our team will review the question or complaint and respond within forty-eight (48) hours. Our response will include actions we have taken, or will take, to resolve the issue. We may also refer to alternative assistive measures which may resolve or address the question or complaint.