SOLIM HOTEL POLICIES

HERE IS GENERAL INFORMATION, POLICIES, AND RULES REGARDING YOUR STAY AT OUR GOA HERITAGE BOUTIQUE HOTEL.
  • HOTEL CHECK-IN AND CHECK-OUT TIME

    Check-In: 2:00 p.m. Check-Out: 11:30 a.m. If planning to arrive later than 9:00 pm, please let our front desk staff know so we can plan accordingly.

  • CANCELLATION/CHANGE POLICY

    Except in the Summer season and barring the major weekends and New Year period (Dec 26-Jan 2), a notice of cancellation is required at least 7 days prior to arrival to receive a refund of deposit taken. In the Summer season (May 1 – Sep 30), the notice required is of 3 days. Any reservations canceled or modified within this minimum number of days prior to arrival will be charged the total booking amount.  If a reservation is part of a group of five or more rooms traveling together, please refer to the group booking policy.

    During the above mentioned New Year period, the booking should be fully paid 3 weeks before arrival. Refunds will only be given for cancellations in this period if we are able to sell the room. Due to the COVID situation we will relax our booking policy so that we will refund you if you are not able to travel due to illness or illness in your family or any travel restrictions like lockdown. However this will require to be proven

  • BREAKFAST POLICY

    Daily seated breakfast service is from 8:30am till 10:30am. Please allow 40 mins. for the seated breakfast. If there are time constraints, please mention them to the front desk at check-in so we can best accommodate.
    Daily breakfast service is only for registered hotel guests. For additional guests, there is a Rs 350 per day fee and the front desk must be notified 24 hours prior. Also, the chef must approve any requests as they will have to prepare for the adjustments.

  • MEALS POLICY

    Please note that outside food is not allowed to be consumed in rooms due to cleanliness issues. If you feel strongly, you may have these in the restaurant area but we would prefer that you order at the restaurant when in the hotel.

    Have a dietary restriction or food allergy? Let us know at least 48 hours in advance of your stay so we can plan accordingly. Some alterations to our daily menu can be made but please speak to te office to discuss options at least 48 hours prior to your arrival.

  • GROUP BOOKING POLICY

    Five or more rooms traveling together will constitute a group booking and a contract will be required. Reservations made as part of a group booking must adhere to the policies outlined in the contract. All group policies supersede policies shown on an individually booked reservation. For any group booking inquiries, please contact the front desk directly.

  • FAMILY POLICY

    At Siolim House we proudly offer our guests a serene and relaxing retreat where guests enjoy a quiet and private stay. For this reason, we welcome children 13 years and older at Siolim House Boutique Hotel. If you are traveling with any children under 13 years old, please contact us directly to arrange the best accommodations for you and if we can accommodate you we will depending on how busy we are.

  • SMOKING POLICY

    Siolim House is a non-smoking facility. Please do not smoke in the guestrooms. If smoke is detected, there will be a Rs 3000 cleaning fee added to your folio. Once on property, our front desk staff can advise on where smoking can take place.

  • ADDITIONAL GUEST POLICY

    All room rates are based on double occupancy except for the Family Suite which includes four guests. For any additional guests, there is a Rs 2500 per day fee. The fee will include breakfast service and onsite amenities. Please notify the front desk for any additional guests prior to arrival so we can make your stay as pleasant as possible.

  • MASSAGE RESERVATION POLICY

    Once a massage appointment is booked and confirmed, cancellations can occur greater than 24 hours than the requested appointment time. If cancellations occur within the 24-hour window, the guest will be responsible for the cost of the massage appointment.

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